SWL GPIT and Digital Support webinars

Thanks you to those of you who joined the second webinar last week. it was great to see so many of you.

We have attached the slides that were presented by Lizzie on the total triage model – all GP IT Support guides and information can be found on the GPIT page in the Clarity GP Teamnet portal via the link below:


For those that could not make it we have recorded the sessions and these will be made available via GP Teamnet.

Please see attached the Q&A log which gives details of the questions and answers we have covered so far. These are all available via GP Team Net

Coming Up!

Tomorrow’s session will be dedicated to Microsoft Teams – please note that will have a short update on the recent changes to NHS mail at the beginning of the session and there will be the opportunity to ask questions throughout via the chat function.

Please join using the details below

Join Microsoft Teams Meeting

Dial in No. 0203 880 0300
Conference ID: 955 038 464#

We would ask that practices submit queries that you would like to cover prior to the meeting to Zahraa Goolja – Zahraa.Gooljar@swlondon.nhs.uk

Please note that we may not have time to cover any questions that have not been submitted prior to the session.

Any questions that may arise during the session should be submitted using the chat function on the call within Microsoft Teams.

Please be aware that these webinars are designed to provide support but do not replace the existing helpdesk route for getting queries resolved (please see attached).

We have set out some guidance below for all participants to follow to ensure that the sessions run smoothly and everyone gets a chance to have their queries answered. We would ask that all participants read and adhere to the guidance.

  • Submit any questions or queries beforehand by Midday on the Monday prior to the session you are joining
  • Keep your microphone on mute during the session
  • If you have questions that arise during in the session then please raise them using the chat function
  • If you would like to speak or comment during the session please raise your hand using the raise hand button and the host will take these in turn

We look forward to seeing you all at these sessions. If you would like to request that we cover a specific topic then please do get in contact. For anyone unable to join the sessions live, we will be sharing the webinars on GP TeamNet afterwards.

Ashley Hayward
Primary Care Transformation Manager
NHS South West London CCG


  1. SWL GPIT Issues Log
  2. Total Triage and OC presentation

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