Coronavirus (COVID-19) information for patients and visitors

MICAS Service (Musculoskeletal Interface Clinical Assessment Service) continues to find ways to try to provide a seamless patient experience.  Following your virtual consultation (telephone or video call), your clinician will be able to advise and support you to manage at home and discuss future management. Please refer to our website where you can find useful information leaflets relating to common musculoskeletal conditions.  We hope these will be useful for the management of your condition.

At present we will continue to offer telephone and video consultations.  If your condition has deteriorated and you urgently need review, or have any questions, please contact us and we will arrange for a clinician to speak to you, alternatively you can contact your GP.

For more information about coronavirus visit the NHS coronavirus page or GOV.UK

Battersea Healthcare provides the Musculoskeletal Interface Clinical Assessment Service (MICAS) to patients in Wandsworth.  The MICAS service assesses patients, helping them to see musculoskeletal (MSK) specialists in a timely manner.  It provides a choice of locations, giving patients a better chance of being seen close to where they live.

How do I get referred

  • MICAS offer’s a specialist resource for GPs by delivering highly specialised musculoskeletal face-to-face clinical assessment and treatment. The MICAS service aims to provide patients with a clear management plan to help them with their muscle and joint problem.
  • Your GP will refer you to the MSK Single Point of Access where you will be triaged to the appropriate service.  You may be triaged to MICAS if they feel you need to see an MSK specialist but don’t need to be referred to the hospital just yet, they are able to request scans and tests to help with your diagnosis.
  • When the MICAS service receives your referral, you will be registered on our system.
  • You will then be offered an appointment for a MICAS assessment. The MICAS service will then get in touch with you within 7-10 days from the receipt of the referral.

Information for patients

How to access information we hold about you

Under the General Data Protection Regulation (GDPR), you have a right to access the personal data we hold about you. To do so, you should make a subject access request, and this guidance sets out how you should make a request, and our actions upon receiving the request.


“Personal data” is any information that enables you to directly or indirectly identify an individual. This includes your name, address and date of birth.

“Special categories of personal data” includes information relating to:

  • race
  • ethnic origin
  • politics
  • religion
  • trade union membership
  • genetics
  • biometrics (where used for ID purposes)
  • health
  • sex life or
  • sexual orientation

Making a request

Although subject access requests may be made verbally, we would advise that a request may be dealt with more efficiently and effectively if it is made in writing. If you wish to make a request, please use the Subject Access Request form (Appendix E).

Requests that are made directly by you should be accompanied by evidence of your identity. If this is not provided, we may contact you to ask that such evidence be forwarded before we comply with the request.

Requests made in relation to your data from a third party should be accompanied by evidence that the third party is able to act on your behalf. If this is not provided, we may contact the third party to ask that such evidence be forwarded before we comply with the request.


Usually, we will comply with your request without delay and at the latest within one month. Where requests are complex or numerous, we may contact you to inform you that an extension of time is required. The maximum extension period we would ask is two months.


We will normally comply with your request at no cost. However, if the request is manifestly unfounded or excessive, or if it is repetitive, we may contact you requesting a fee. This fee must be paid in order for us to comply with the request. The fee will be determined at the relevant time and will be set at a level which is reasonable in the circumstances.

In addition, we may also charge a reasonable fee if you request further copies of the same information.

Information you will receive

When you make a subject access request, you will be informed of:

  • whether or not your data is processed and the reasons for the processing of your data;
  • the categories of personal data concerning you;
  • where your data has been collected from if it was not collected from you;
  • anyone who your personal data has been disclosed to or will be disclosed to, including anyone outside of the EEA and the safeguards in place to ensure data security;
  • how long your data is kept for (or how that period is decided);
  • your rights in relation to data rectification, erasure, restriction of and objection to processing;
  • your right to complain to the Information Commissioner’s Office (ICO) if you are of the opinion that your rights have been infringed;
  • the reasoning behind any automated decisions taken about you.

Circumstances in which your request may be refused

We may refuse to deal with your request if it is manifestly unfounded or excessive, or if it is repetitive. Where it is our decision to refuse your request, we will contact you without undue delay, and at the latest within one month of receipt, to inform you of this and to provide an explanation. You will be informed of your right to complain to the ICO and to a judicial remedy.

We may also refuse to deal with your request, or part of it, because of the types of information requested. For example, information which is subject to legal privilege or relates to management planning is not required to be disclosed. Where this is the case, we will inform you that your request cannot be complied with and an explanation of the reason will be provided.

The Data Protection Act protects the rights of living people and we may be required to redact some information if it relates to a third party and where consent to share their information has not been given.

Please bring the following to your appointment:

  • A list of all medications you are currently taking;
  • any discs or letters regarding your X-rays, scans, or MRI tests.

Please also bring or wear a pair of shorts and a T-shirt, as you may need to undress.

Please click here to go to our Clinic Locations page .

Wandsworth – Self-management App

Please click on the image below and select which condition you would like access to e.g. lower back, back and leg or neck pain. We will send you an email with all the information on how to get started.

The App is provided free as part of your care in Wandsworth

It will provide you with:

  • Easily accessible, targeted and personalised self-management information to help you day by day, and step by step
  • Exercises based on your stage of recovery
  • Direct booking of local treatments such as physiotherapy and well-being services within Wandsworth
  • Reassurance and support to self-manage”

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